CEU4U, Inc. is a licensee of the TRUSTe Privacy Program. This privacy statement discloses the privacy practices for http://www.ceu4u.com.

TRUSTe is an independent, non-profit organization whose mission is to build users’ trust and confidence in the Internet by promoting the use of fair information practices. Because this web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe. By displaying the TRUSTe trustmark, this web site has agreed to notify you of:

1. What personally identifiable information of yours or third party personally identification is collected from you through the web site
2. The organization collecting the information
3. How the information is used
4. With whom the information may be shared
5. What choices are available to you regarding collection, use and distribution of the information
6. The kind of security procedures that are in place to protect the loss, misuse or alteration of information under CEU4U.com control
7. How you can correct any inaccuracies in the information.

If you feel that this company is not abiding by its posted privacy policy please contact us. If you do not receive acknowledgment of your inquiry, or if your inquiry is not satisfactorily addressed, you should then contact TRUSTe through the TRUSTe Watchdog Dispute Resolution Process (http://www.truste.org/consumers/watchdog_complaint.php). TRUSTe will serve as a liaison with the Web site to resolve your concerns.

CEU4U is listed within the DnB database. If you would like to view reports, please go to their website.

Please feel free to check out our Better Business Bureau registration.

CEU4U is the sole owner of the information collected on this site. We will not sell, rent, or trade this information in ways different from what is disclosed in this statement. CEU4U collects information from our subscribers at several different points on our website.

We post customer testimonials on our website which may contain personally identifiable information such as the customer's name. We do obtain the customer's consent prior to posting the testimonial and name.

Our site’s registration form gathers contact information (i.e., your name and e-mail address), demographic information (i.e., your zip code,) and unique identifiers (i.e., the last 4 digits of your social security number and professional license number). Your contact information will be used to get in touch with you should we have a question about your registration. CEU4U occasionally uses your contact information to send you important updates about new features on the Web site. You may opt-out of receiving future mailings; see the choice/opt-out section below. Demographic and profile data is also collected at our site. We use this data to tailor your experience at our site, showing you content that we think you might be interested in and displaying the content according to your preferences. Unique identifiers (such as last 4 digits of your social security number and e-mail address) are collected to verify your identity and for use as account numbers in our record system. CEU4U does not sell, rent, or trade your personal information to third parties. If you have been referred by a member, you will be asked to provide that member's Login ID or email address.

This is how our Refer a Friend Program works: When a user registers, the user is asked if they were referred by a friend. If the answer is yes, we ask for the friend's e-mail address. The friend that made the referral will automatically receive one free continuing education hour when the friend that they referred takes a course. We do not collect information from the friend who was referred.

You may also click on the Free CE Hours link on the menu, and provide your friend’s email address. We will automatically send your friend a one-time email inviting him or her to visit the site. CEU4U, Inc. stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program.

Your friend may contact us at support@ceu4u.com to request that we remove this information from our database.

Our site uses an order form for you to purchase continuing education certificates. We collect your contact information (i.e., your e-mail address) and financial information (i.e., your account or credit card numbers). Your contact information is used to contact you when order information is inaccurate or if services beneficial to you are available. You may opt-out of receiving future mailings; see the choice/opt-out section below. Financial information that is collected is used to bill you for your continuing education certificates. A third party, NOVA, is used to process and verify your credit card information. When you purchase a course, we will share your credit card information with NOVA so that it may provide its service. NOVA is prohibited from using your personally identifiable information for any other purpose. CEU4U.com does not retain credit card information.

The feedback form is a voluntary form that is used to improve our web site. By compiling this data we are able to improve customer satisfaction by responding in a timely manner to frequently asked questions. The following types of personally identifiable information are collected on the feedback forms: name, email and/or phone.

At the successful completion of a course, each customer is required to complete a course evaluation form. The forms are used to measure customer satisfaction of on-line learning and to determine whether the course objectives are satisfied. This form is used for internal purposes only. The course evaluation form does not collect any personally identifiable information; however, the user can be identified because the evaluation is connected with the test.

CEU4U maintains a participant database containing a record of completed tests, test scores, and cumulated certification hours for seven years. It is an accreditation requirement to document a user’s participation in courses designated for accreditation. We do not use this information for any other purpose and we do not provide or sell this information to any third party.

What is a cookie?
A cookie is simply a text-only string that gets entered into the memory of a browser. This string contains the domain, path, lifetime, and value of a variable that a website sets. CEU4U.com uses persistent cookies; therefore, you can decide whether to use cookies. Personally identifiable information is not tied to the cookies.

Why does CEU4U.com use cookies?
We use a cookie to give you the option of storing your encrypted login information in a cookie so that you can login automatically. It will never be done without your knowledge. You must explicitly tell us to enable this feature by selecting the set cookie checkbox on the login page. We do not use cookies to gather demographic or personal information for marketing purposes or to track your browsing patterns. We will not share the information in our cookies or give others access to it.

Are cookies dangerous to my computer?
NO. A cookie is a simple piece of text. It is not a program, or a plug-in. It cannot be used as a virus, and it cannot access your hard drive. Your browser can save cookie values to your hard disk if it needs to, but that is the limit of the effect on your system.

Click Here to Remove all CEU4U Cookies

We use your IP address to help diagnose problems with our server, and to administer our Web site. We collect usage statistics; however, this information is not tied to any personally identifiable information.

CEU4U.com does not share any information about users with any outside parties except what is required to maintain the site’s accreditation. Such information to be shared, for example, would be the subscribers’ professional license number to validate that the proper identified individual is receiving accreditation for courses completed.

Occasionally when linking to another site, you may still see our site's logo or frame. This is to provide you with a seamless experience when visiting our Web site. In these cases you are no longer on CEU4U.com and now on a different Web site whose information collection practices may differ from ours. The privacy policy of the site you are on will govern how information collected from you is used. You can always know what site you are on by checking the properties of any Web page you are on by clicking with your right mouse button. If you submit a testimonial to this site, we will only include the personally identifiable information that you allow us. We do not print email addresses with the testimonials. We are not responsible for the personally identifiable information you choose to submit in these forums.

We strive to make security at CEU4U as safe as possible by using state-of-the-art technology. We use Thawte Secure Certificates for our Secure Socket Layer (SSL) transactions, which is among the best for secure electronic commerce. When you complete the transaction form, the SSL software encrypts all of your personal information, including your name, address, and credit card number, so that it cannot be read as the information travels over the Internet. CEU4U also has security measures to protect against the loss, misuse, and alteration of information once it is under our control. All information is stored in a secure database behind a firewall designed to prevent unauthorized access and none of the information can be retrieved via the Internet. All our employees have reviewed and understand our Privacy Statement. Only a select number of employees have password authentication access to customer information to fill and verify orders.

Users can update their personal information by logging in and clicking on "Profile" and then clicking on “update member profile.” Enter the new data in place of the old. For example, you can change your e-mail address by typing in the new one. The old e-mail address is updated automatically. CEU4U will delete a user's profile at the request of the user.

Our site provides users the opportunity to opt-out of receiving communications from us at the point where we request information about the visitor. CEU4U will store your name, address, e-mail address, telephone number, and professional license number into a permanent database that’s used to identify, track completed continuing education hours and location of our customers. If you wish to be removed from our database after placing an order, or opt-out from receiving communication from us, simply send an e-mail with the word "REMOVE" in the subject line or call us at the telephone numbers listed below.

1. You can send e-mail to support@ceu4u.com with REMOVE in the subject line.
2. You can visit the following URL: http://www.CEU4U.com and as a CEU4U member Log In. Click on "Update Your Profile" and remove your mailing address or check the box "NO" next to "Notify me of Updates by Email". The new information is updated automatically.
3. You can send mail to the following postal address:
   CEU4U, Inc
   3681 Green Road, Suite 208
   Beachwood, Ohio 44122
4. You can call the following telephone number:
   Toll-Free: 877.99.CEU4U
   Local: 216.765.0804

Psychology Discipline

Ceu4u is fully committed to conducting all activities in strict conformance with the American Psychological Association’s Ethical Principles of Psychologists. Ceu4u will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of the Director of Psychology in consultation with the members of the psychology continuing education committee.

When a grievance arises pertaining to continuing education programs in the psychology division, the complainant is expected to notify the Director of Psychology, either by email or phone as soon as possible, so that the nature of the concern may be addressed in a timely fashion. The Director of Psychology is Matthew Nessetti M.D., Ph.D., ABMP and can be reached directly at drness@nmhc-clinics.com.

When a participant, either orally or in written format, files a grievance and expects action on the complaint, the following actions will be taken.

If the grievance concerns an author or the content presented by the author, the individual filing the grievance will be asked to put his/her comments in written format. The Director of the Psychology division will then pass on the comments to the author, assuring the confidentiality of the grieved individual. The Director of the Psychology division will act on the grievance and take the following actions:

1. a full refund will be offered to any participant who is not satisfied with the course
2. participants will be advised on the use of our technical support service that is offered 24/7 to address immediate concerns.
3. participants will be advised on the process for emailing faculty directly or using our toll free number to address content concerns or questions

Social Work Discipline

Ceu4u is fully committed to conducting all activities in strict conformance with the ACE Provider requirements to respond to all complaints received by the provider, a regulatory board, or ASWB in a timely and ethical manner. Ceu4u will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of the Social Work Director.

When a grievance arises pertaining to continuing education programs in the social work division, the complainant is expected to notify the Director of Social Work, either by email or phone as soon as possible, so that the nature of the concern may be addressed in a timely fashion. The Director of Social Work is Kathleen Lawry, MSSA, ACSW, LISW can be reached directly at klawry@ceu4u.com.

When a participant, either orally or in written format, files a grievance and expects action on the complaint, the following actions will be taken.

If the grievance concerns an author or the content presented by the author, the individual filing the grievance will be asked to put his/her comments in written format. The Director of the Social Work division will then pass on the comments to the author, assuring the confidentiality of the grieved individual. The Director of the Social Work division will act on the grievance and take the following actions:

1. a full refund will be offered to any participant who is not satisfied with the course
2. participants will be advised on the use of our technical support service that is offered 24/7 to address immediate concerns
3. participants will be advised on the process for emailing faculty directly or using our toll free number to address content concerns or questions

Should CEU4U change its privacy policy, we will prominently post those changes on our Homepage so our users are always aware of what information we collect, how we use that information, and under which circumstances, if any, we disclose that information. If, at any point, CEU4U uses personally identifiable information in a manner different from that stated at the time it was collected, we will notify users via of an e-mail. Users will have a choice as to whether or not we use their information in this different manner. CEU4U will use information in accordance with the privacy policy under which the information was collected.

CEU4U may disclose personal information when required by law or in the good faith belief that such action is necessary in order to conform to the edicts of the law or comply with a legal process served on our web site or we believe such disclosure is necessary to protect and defend the rights, property or safety of this web site, our uses or others.