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Frequently Asked Questions
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Are your courses available to anyone, regardless of his or her background?
- All courses are available to anyone, regardless of his or her background. Please remember that we must be approved to provide continuing education in your state, and in your field of expertise for the contact hours to count towards your certification.
If you choose your area of interest from the home page you will be presented with a map that shows where we are approved to provide continuing education.
Do you have any free courses?
- CEU4U runs specials all the time for free hours you can use to take courses. If we are not running a special right now, check back with us again later!
- With our refer-a-friend program, you can earn free hours by having your friends sign up and enter your Login ID or email address in the 'referred by' area of the sign up form. When they make a payment and take a course, you get a free hour!
Do you offer 24-hour technical support service?
- You may contact us 24 hours a day via email at support@ceu4u.com or you can call us Toll Free at 1-877-99-ceu4u.
In case of urgency you can reach us at 2164692714@airtouch.net immediately. Please do not abuse this with items that can be taken care of by emailing support@ceu4u.com.
Do you offer a record tracking system as to the number of continuing education hours and courses completed with this site?
- We offer a free service in helping you keep track of how many contact hours or continuing education hours you have left to take to stay accredited. You give us two dates. The dates represent when you were accredited last, and when you are up for renewal again. You also tell us how many ce hours or contact hours you must have. Whenever you log in you will see what courses you have taken in between the two dates you supplied and how many credits you have left to take. You can update your accreditation profile anytime. All records are kept in a secure, confidential and retrievable manner for a minimum of 6 years.
How can I view the course material objectives without signing up to take the course?
- You will find a listing of courses we offer as well as course objectives under the catalog tab. All you have to do is choose an area of interest and then a category (for example nursing, then cardiovascular) and a course listing for that category will appear. It will show you the course name, course expiration date and the number of contact hours hours. Click on the course name and you will see the course objectives.
I can't print or download my certificate!
- To view your certificate, whether online or by downloading it to your computer, you need Adobe Acrobat. There is a free viewer available at www.adobe.com/acrobat. Make sure you have at least version 4 installed to properly view your certificates.
I can't register/take a course?
- Courses, certificates and Receipts are popped into a separate window. CEU4U has found that some pop-up blockers are configured to allow this. Unfortunately, other pop-up applications must be configured to allow pop-ups from the originating website, or disabled completely while on the CEU4U.com website.
If you are unable to turn configure a pop-up blocker (either a separate application or part of your anti-virus software), it is best to disable it while taking courses on ceu4u.com.
I had a problem viewing the certificate for printing. What seems to be the problem?
- You need Adobe Acrobat version 4 and up to view and print your certificate. It is a free software program widely used that will allow you to view and print the course certification. Go to: The Adobe Website for more information and to download.
I was disconnected while taking a course, course test, course evaluation or paying for hours! What do I do?
- If you lost your connection, due to power outages or your computer crashing or shutting down, you should be able to come back to the site and log back on, without problem.
Should you have a payment missing that was processed, courses that should have been there and are not, or a course in your history that has disappeared, please contact us using the feedback form and we will take care of it as soon as possible.
Refunds are rarely needed since payments are processed immediately and hours are credited immediately.
What is the advantage of me taking Continuing Education Hours On-line as opposed to mail in catalogs?
- CEU4U is an on-line continuing education provider dedicated to providing valuable and affordable courses to multiple professionals . The courses are provided utilizing the Internet promoting an atmosphere that recognizes the time constraints and educational needs of working professionals. All courses are completed at the participant?s convenience, in the comfort of his/her home or work place. All course materials and teaching tools are available by simply printing the document. All examinations are scored immediately upon completion. Participants will know their results immediately. Mail in catalogs usually takes more time for test results.
When do you require payment for the courses?
- Our prices are posted on this web site. Browse the catalog and find the course you are interested in. You will be shown a link that will tell you how much that course will cost.
You have the option of paying for one continuing education hour at a time or purchasing a package of ce hours to be taken within a 24-month period. Payments are made before taking the course. If you do not pass the course, you may review the course and repeat the examination at no additional charge. We offer a 30-day money back guarantee.
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